Credit Union Essential Business, Remote Services Enhanced - Lobby Closed
Please refer to this page for notices and up-to-date information.
RENOVATIONS will temporarily close the 9101 CHAPEL ROAD branch location beginning Monday, April 27, 2020.
- The 24/7 ATM at that location will remain an option for your use.
- We look forward to continuing to serve you during this anticipated 8-week renovation period at other branch locations and through remote banking options available on the FCCU Mobile App and here on this web site.
GENERAL NOTICE TO THE MEMBERSHIP: A verification of members' accounts is being performed as of March 31, 2020. All members should receive a statement either by mail or e-statement. Please compare your statement with your records and report any differences in balances to:
Credit Union Resources, Inc.
P.O. Box 655147
Dallas, TX 75265-5147
First Central Credit Union remains operational and ready to work with you through this challenging time.
EFFECTIVE FRIDAY, MARCH 20, 2020 First Central began offering remote banking services through the drive-thru lanes and online options. This means our lobby areas at all five branches will be closed until further notice. With "Shelter in Place" orders, credit unions are considered essential business.
As First Central members and staff all work together during issues related to the Coronavirus (COVID-19), we would like to update you on how we are addressing the priority placed on your safety, well-being and financial security.
"Our primary focus is to continue to deliver service to those who are counting on us. Everything we do, we do for you."
You'll see our staff taking common sense precautions, wearing gloves for safer currency handling and disinfecting user areas several times a day. We all have spent weeks learning more about this pandemic and seeing our nation's strength when people pull together.
During this time, Money Orders, Cashier Checks, Statement Prints and Temporary Checks can be obtained at the drive-thru.
It is encouraging to have so many First Central digital services available to us:
- Deposit Checks and Cash at 24/7 ATMs with a FCCU debit or ATM card
- Open New Accounts online
- Access existing account from home 24/7 with FCCU Mobile App
- Use FCCU Online Banking
- Remote Deposit phone picture service may be set up for current members
- Loan Applications and Document Signatures can conveniently be done online
If remote banking assistance is necessary, please reach out to a First Central member service representative at the below phone numbers to walk you through phone or online options.
SANGER (254) 761-3597; BELLMEAD (254) 761-3540; CHAPEL (254) 761-3560; HILLSBORO (254) 582-2489; BROWNWOOD (325) 641-2943
We will be glad to assist you in setting up a different method of interaction. If you find our phone lines busy, please reach out to us via email at [email protected].
Credit union membership comes in handy during tough times. To help with unforseen financial difficulties we have reduced and adjusted several fees and limits. We have reduced the overdraft and NSF fees from $27 to $20. First Central has absorbed fees associated with loan and credit card payments, so payments can be made via phone or online.
In-lobby appointments should be made by calling the above phone numbers for specific purposes such as: Notary Service, Safe Deposit Box Access, IRA Transactions, CDs, and Mortgage Real Estate Loans. In order to promote needed social distancing, First Central reserves the right to limit the number of people in our lobbies. We also reserve the right to ask someone to leave who appears to be ill or indicates to us that they are ill.
Effective April 20, 2020 Shared Branching Waco guest members will no longer be offered services at the Waco locations. Until then, Waco shared branching guests will be assisted at our 6201 Sanger Avenue drive-thru lane #1 location only. Hillsboro and Brownwood branches will also accommodate shared branching guest members with a lane #1 drive-thru option. No Shared Branching services are currently available at Bellmead or Chapel locations. Cash advances will not be performed. As a guest member with a cash advance need, please contact the issuer of your card and obtain a PIN to do cash withdrawals via ATM with the PIN.
We remain confident in our ability to provide the exceptional service that First Central members expect and deserve while ensuring the well-being of all. We thank you in advance for your patience and understanding.
It's an unprecedented time for all of us and we know many will be affected financially. If there is any way we can help you through this period in addition to our efforts currently in place, please let us know.