A New Way We Do More for You.

Something new is coming when you call First Central.

Soon, when you call First Central Credit Union, you'll meet CeCe, our new virtual agent, designed to make it easier to get answers and securely handle many everyday banking needs.
CeCe will provide another convenient way to interact with First Central, including access to assistance beyond our business hours.

While you'll hear a new voice when you call, our commitment to personal service isn't changing. Our team is still here, and when you need additional assistance, you can ask CeCe for a live person.
Everything We Do, We Do For You.

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What is CeCe?

CeCe is First Central's virtual agent. Soon when you call 1-800-780-7101 or 254-776-9333 she will get you answers to many common questions, any time of day.

What can CeCe help me with?

CeCe can answer many routine questions and, after you verify your identity, share certain account information, such as your balance. We're starting with these everyday requests and will build from there

Is CeCe available 24/7?

Yes. CeCe is available around the clock.

How does security and authentication work?

When you ask for something involving sensitive account information, CeCe will ask for your full social security number (SSN), then it will send a one-time passcode to the primary cell phone number we have on file. Share or enter the code when prompted, and you're set.

Why do I need to verify my identity?

Verification protects you. It ensures account information is shared only with the right person. It takes less than a minute and helps keep your money and personal details safe.

 

Do I need to verify for every question?

No. General questions don't require verification. It's needed only when your request involves account-specific information.

 

What if I don't receive my passcode?

First, confirm that the phone number on your account is current. Passcodes go only to the primary cell number we have on file at the credit union. If your phone number is incorrect, update it before you call. If you've updated it and still haven't received a code, you will be connected to a live agent that can further investigate. 

 

How do I update my phone number?

You can update it through the mobile app/desktop online banking then go to setting and address maintenance. If you can't update digitally, come see us in person to sign an account change card. We recommend doing this now so verification goes smoothly when you need it.

 

Is CeCe replacing First Central employees?

No. Our team is still here for you. CeCe handles routine questions so our staff can spend more time on requests that need a personal touch and help with a wider range of needs.

 

What if CeCe can't help with my request?

CeCe will connect you with a First Central team member. Simply imply you want to speak to a live agent, live person and it will know you'd like to speak to one of our staff members. 

 

Is my information safe?

CeCe shares sensitive account information only after you complete identity verification.

 

 

When can I start using CeCe?

Soon! Watch for updates from First Central.