First Central was recently informed of a security incident involving one of our third-party service providers, Marquis Software Solutions. The incident may have involved certain personal information belonging to our members. Although First Central’s own systems were not affected, we take this matter very seriously and want to ensure you have clear, timely information and support.
Below are answers to common questions to help guide you.
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1. What happened?
On August 14, 2025, Marquis Software Solutions discovered suspicious activity on its network. At that time, we were not informed that personal data had been accessed. In the days following, Marquis shared additional indications that a security incident had occurred. On October 27, 2025, they informed us that First Central member information was involved. On November 7, 2025, Marquis confirmed which types of information were affected.
2. What does Marquis Software Solutions do?
Marquis is a customer relationship management platform that helps us onboard new members, share special notices, and anticipate your needs by helping us offer you relevant products and services. e.g., member anniversaries, birthdays messages and special offers.
3. Was First Central’s system breached?
No.
Our systems were not involved in this incident. The issue occurred within the systems of our third-party service provider, Marquis Software Solutions.
4. What personal information may have been affected?
An official written notice from Marquis that you received by mail contains all confirmed details about the incident, and includes your personal information involved.
5. How many members were affected?
At this time, we believe that most members may have been affected in some way.
6. What is First Central doing to protect members?
We have taken several steps, including:
Providing 12 months of free, complimentary credit monitoring for all members
Providing clear guidance on identity protection and fraud prevention
Establishing a dedicated member support line (English and Spanish)
Continued oversight and review of all vendors handling sensitive member information
7. How do I enroll in the free credit monitoring?
Instructions for enrolling in your free 12 months of credit monitoring will be included in your mailed notice from Marquis. You must use this activation code found in the enrollment document.
We strongly encourage all members to take advantage of this service.
8. What can I do to protect myself?
We recommend taking the following steps:
- Enroll in the free credit monitoring service
- Review your account activity regularly
- Review your credit reports for unfamiliar accounts or changes
- Consider placing a fraud alert or credit freeze
- Set up a security word on your account for phone inquiries or branch visits
- Contact us immediately if you notice unusual activity
A full member protection checklist is available at the bottom of this page.
9. How do I contact someone for help?
We have set up a dedicated support line:
855-403-1764
Monday–Friday, 9:00 AM–9:00 PM
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Member Protection Checklist
You can take these steps today:
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1. Activate Your Complimentary Credit Monitoring
Instructions for enrolling in your free 12 months of credit monitoring will be included in your mailed notice from Marquis. You must use this activation code found in the enrollment document. We strongly encourage all members to take advantage of this service.
2. Monitor Your Accounts Regularly
Review account statements often and log in to online banking to check recent activity.
3. Review Your Credit Reports
Even with credit monitoring, it’s helpful to review your reports directly.
You may request a free report from each bureau at:
Check for:
- Accounts you don’t recognize
- Incorrect personal information
- Unexpected credit inquiries
agencies. Contact information for the three national credit reporting agencies for the purpose of requesting a copy of your
credit report or for general inquiries is as follows:
4. Consider a Fraud Alert
A fraud alert instructs lenders to take extra steps to verify your identity.
- Alerts are free
- They last one year
- You only need to contact one credit bureau, they notify the others
- See Tip #3 for the credit bureaus' contact information
5. Consider a Credit Freeze
A credit freeze stops new credit from being opened in your name until you lift it.
A freeze:
- Does not affect your credit score
- Can be lifted temporarily if needed
- Must be placed separately with each credit bureau
- See Tip #3 for the credit bureaus' contact information
This is an additional layer of protection and is optional for members enrolled in credit monitoring.
6. Strengthen Your Passwords
Use strong and unique passwords for:
- Online banking
- Financial apps
- Any account tied to personal information
- Avoid reusing passwords across different websites
7. Enable Account Alerts
Set up optional alerts in your online banking account to notify you when:
- A transaction occurs
- Your balance changes significantly
- Your contact information is updated
- Someone logs into your account
These alerts can help you detect activity quickly.
8. Be Cautious with Unsolicited Messages
- First Central will never ask for your full SSN or account number by email or text
- Do not click links in unexpected messages
- When in doubt, contact us directly using the number below
9. Contact First Central for Support
We are here to help at every step.
Member Support Line
855-403-1764
Monday–Friday, 9:00 AM–9:00 PM
(English and Spanish available)
You may also visit a branch for in-person assistance.
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